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Level 1: Cadet

Early termination

I just got billed an outrageous early termination fee.

A few months ago I was on the phone with a Telstra rep who was renegotiating the terms of my contract. She said she was modifying my existing contract, which had been completed, and when I asked her If I could cancel the contract at any time without fees she said that I could. Now, after cancelling my plan, I get slapped with this early termination fee that I specifically asked about and was informed that I wouldnt have to pay. What can I do to get rid of this, renegotiate this, or potentially reopen my account to not have to pay this, since I can't afford it.

 

I look forward to a response, hopefully an accurate one.

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: Early termination

Hi Help19

 

Bill shock is the last thing any of us like to see. To have this issue investigated in detail, please speak with our 24x7 Billing Support Team  http://tel.st/hsc3 so they can discuss your options in depth and work with you to get this sorted out. 

 

Kind Regards 

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