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Level 1: Cadet

Extreme Incompetence (aka Telstra)

Is there a way to communicate with Telstra that does not involve being passed around a telephone helpdesk in India until you give up?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Extreme Incompetence (aka Telstra)

They have their phone teams on 132200 

except for a few teams like nbn for example which is 1800 TFIBRE (1800 834 273)

 

They also have their LiveChat team here.

 

It really depends on what you need help with. 

Failing those two, if you are unable to get a resolution for your issue via those standard methods there is also the complaints team their details are here.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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