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Level 1: Cadet

Foxtel Service call fee - installation

I got this extra charge on my last bill. The technician was in the house for 5 minutes, no installation was done, I did the set top box installation myself. He blamed my 6month old tv as the cause of the picture problem which fixed itself. I spoke to a call centre agent on 20 Mar 2020, & explained, she agreed with me & said the the fee will be waived, & I will receive an email to confirm this. No email was received. I have spent a lot of time trying to communicate with Telstra ever since without success. I have a Windows 10 OS (Nokia) phone so I can not load the app. The closest Telstra store here is Blacktown NSW which is shut. I ended up paying the bill to avoid a late payment fee, but would like a credit because I believe the above charge is unjustified.

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel Service call fee - installation

Nobody on Crowdsupport has access to Billing/Accounts systems so you will need to try and contact 132200.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Foxtel Service call fee - installation

Thank you, I knew I have to persevere,

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit