Kt4573
Level 1: Cadet

Gettin a credit from bpay

How do I get a credit payed back which was payed with bpay

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Gettin a credit from bpay

With difficulty.

 

If it was an overpayment, approach your financial institution and ask them to reverse the transaction (they will laugh at you, but they will do it).

 

It it's because you've closed your account and there is a positive balance, you will need to contact Telstra on 132200 or by sending a message using My Telstra (app or website - Get Help screen - blue chat icon). They will probably have an issue getting you your credit as they don't use BPay in their new system.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Gettin a credit from bpay

Telstra will have to verify the overpayment/credit and will probably send you a check..  the billing system doesn't have too many options for returning credit amounts to customers..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit