prwsydney1
Level 1: Cadet
November

HI MY ACCOUNT IS IN CRDIT AND I NO LONGER HAVE A TELSTRA SERVICE HOW CAN I GET REPAID PLEASE

I HAVE MOVED AND NO LONGER HAVE TELSTRA SERVICE

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
November

Re: HI MY ACCOUNT IS IN CRDIT AND I NO LONGER HAVE A TELSTRA SERVICE HOW CAN I GET REPAID PLEASE

In response to prwsydney1

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response, but you will get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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devel
Level 1: Cadet
November

Re: HI MY ACCOUNT IS IN CRDIT AND I NO LONGER HAVE A TELSTRA SERVICE HOW CAN I GET REPAID PLEASE

In response to prwsydney1

I have no account with telstra and I am in credit of $46.90 I wish for a refund my account number <removed>. Bill number 1585383792, <removed for your privacy>, can you send the refund.

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
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