kdav54
Level 1: Cadet

Hi there. Can you tell me why I am getting TELSTRA bills when I have changed providers? thx

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hi there. Can you tell me why I am getting TELSTRA bills when I have changed providers? thx

You should only receive a final bill after you port out as the porting process cancels the Telstra service (this doesn't happen if you take up a new service with a different provider without porting - you would need to cancel your Telstra service).

 

If you are still receiving bills in error, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hi there. Can you tell me why I am getting TELSTRA bills when I have changed providers? thx

You should only receive a final bill after you port out as the porting process cancels the Telstra service (this doesn't happen if you take up a new service with a different provider without porting - you would need to cancel your Telstra service).

 

If you are still receiving bills in error, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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