maz1101
Level 1: Cadet

How do I change my credit card details on a prepaid device?

I have accessed the MyTelstra app and there are no options there to change the recharge credit card.

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2 REPLIES 2
TommyR
Support Team
Support Team

Re: How do I change my credit card details on a prepaid device?

Hi Maz101. 

If you are trying to change the auto recharge details for your prepaid service, you can see ths instructions on how to do this here https://tel.st/4h925.

 

Let us know how you go. 

 

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Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: How do I change my credit card details on a prepaid device?

Hi @maz1101 

 

I haven't done that in a very long time. But from memory you will need to remove your current recharge details and then you will have the option to add the new card for recharge.

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Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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