Level 1: Cadet

How to request a refund

I have a credit balance and no active Telstra services and do not plan to have any services with Telstra in the future.  How do I request a refund of my credit balance, please?

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Support Team
Support Team

Re: How to request a refund

Thanks Mark. When your last service is disconnected, the account is closed/finalised and any remaining credit sent out as either a cheque, or direct deposit to a bank account, depending on how you paid your bills. 

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