NewScreenNameEh
Level 1: Cadet

How to unlink a service from old Telstra ID?

Answered

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address).

 

Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

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Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How to unlink a service from old Telstra ID?

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot fails to understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get an initial response, but you get a notification through your mobile when they do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How to unlink a service from old Telstra ID?

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot fails to understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get an initial response, but you get a notification through your mobile when they do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

NewScreenNameEh
Level 1: Cadet

Re: How to unlink a service from old Telstra ID?

Thank you Jupiter

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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