Highlighted
Level 1: Cadet

Huge bill

Why do I have a 390 Telstra bill when I only used the internet Wi-Fi an watch Netflix a couple of times it's my first bill so I know there's a connection fee but I asked Telstra to not give me the technician activation fee because I put it all in myself so I'm being charged for something u didn't use

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Huge bill

You'll need to call billing on 13 22 00 tomorrow (as there currently arent open) to discuss your bill. They open at 8AM.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Highlighted
Level 21: Augmented

Re: Huge bill

You need to keep on mind that in the first bill you pay:

  1. connection charge for the new customer (AFAIK $99.00 for contracts and $240.00 for casual plans) - this is not the technician fee, that would be even more extra...
  2. one month in advance (Telstra charges in advance)
  3. pro-rata from the day of connection to the first billing day

So, it could very possibly be that your fist bill is correct.

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit