Hi MD282,
It's best not to post Personal Details on Crowdsupport, as this is a public forum where it's mainly customer's helping other customer's. No-one on here has access to customer's Accounts...not even the Telstra Employee's.
I've notified a Moderator to remove your details.
You'll need to contact Telstra directly by either calling 132200 or sending a message in the My Telstra App on your mobile phone (blue icon in the Get Help section, bottom right of the screen). If Codi the bot replies with an irrelevant response type "I want to speak to a consultant". You'll be placed in a queue for a Telstra Employee to reply to your message. It could take hours for the initial reply to your message. You'll receive a notification on your mobile phone when they reply.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Hello
Setup direct debit