Level 1: Cadet

I can't speak to anyone! Why has my ADSL2+ package increased without notice?

I suddenly received a bill for $6 a month more than the past 5 years bill.  No notification of change - nothing.  I tried to phone Telstra - what a joke.  I got a text message directing me to their app.  I have left 4 messages on that app and no-one has answered.  I have also tried online chat - it also directs you to the app.  Full circle of no help.  It's pitiful service  -   I am now looking for another provider.

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: I can't speak to anyone! Why has my ADSL2+ package increased without notice?

If you have been migrated to one of the current plans (due to all the old plans being retired), then you should have received a notification a month prior to the change occurring.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit