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Level 1: Cadet

I have been charged for extra room foxtel that has been cancelled 8 months ago ???

Check my bill

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Level 25: The Singularity
Level 25: The Singularity

Re: I have been charged for extra room foxtel that has been cancelled 8 months ago ???

Nobody at Crowdsupport has access to account information or billing systems. It is primarily a forum where customers try to assist other customers.

 

You will need to contact billing by either calling 132200 or by sending a message using the My Telstra app (blue icon, bottom right of Get Help screen), and if Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

 

Note: I assume that you returned the second iQ box (as is required)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit