Eldin1
Level 1: Cadet

I keep getting a bill for $16.20. <Removed for Privacy>

 

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: I keep getting a bill for $16.20. <Removed for Privacy>

Nobody at Crowdsupport has access to account information or billing systems.

 

You will need to contact Telstra by calling 132200 or by sending a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit