Level 1: Cadet

I need more time to pay my bill

I have an extension on my bill which should have been finalised today. I have had some health issues that have forced me to take time off work so money has been very tight. I would like to request that I pay $200 every Friday up until 31st December to catch my bill up..I do not want to have my service cancelled as I rely on my phone for my work.. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 23: Superhero

Re: I need more time to pay my bill

Lee,  Telstra's number 132200 is now in operation as well as Live Chat  

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

 

You should be able to speak to accounts via either of those.

Good luck

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 5: Eagle Eye

Re: I need more time to pay my bill

Hmmm, interesting. Do you know to what extent 132200 & live chat is working. Are Telstra trying to provide some customer service apart from useless Codi ? I don't have any problems talking to other Aussie companies who have adjusted to the covid situation. Telstra service has been abysmal for many months - don't call us, fix it yourself is their motto.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit