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Level 2: Rookie

I paid last month's account last month

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My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years + 

 

. I appreciate vivid has made things difficult but there should be a way for me to even make email contact.

 

If I get disconnected I will be moving my service elsewhere. If I do not get information on how I can confirm my receipt last month and fix my account. All my services will go elsewhere 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: I paid last month's account last month

Try filling out the following form

https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: I paid last month's account last month

Try filling out the following form

https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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Level 2: Rookie

Re: I paid last month's account last month


@Jupiter wrote:

Try filling out the following form

https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment


Tried that.

Does not allow any input

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Support Team
Support Team

Re: I paid last month's account last month

Hi @Sc45

 

Thank you for your post and my apologies for any delays getting assistance. 

No one on CrowdSupport has access to accounts to investigate billing enquiries. 

 

The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 

Messages sent via the My Telstra app are being recieved and being responded to in order of urgency. 

 

If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: I paid last month's account last month

My bill is the exact same issue.  Paid have email receipt and CC statement showing payment.  I just made the current payment by BillPay instead of CC.

I went to the store in Kawana Waters and they could see and acknowledge based on docs I showed them.  They put a note in my file saying such bit told me they could not rectify this and I had to talk to billing which is impossible.

I need to be able to contact someone in billing.

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Level 25: The Singularity
Level 25: The Singularity

Re: I paid last month's account last month

That can only be done by sending a message from the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) at the moment.

 

Make sure that you include your full name and the issue in the message and someone will get back to you (could be a couple of hours to a few days for a response).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit