Level 1: Cadet

Important: Action required on your BigPond account

Hi I recieved this email, is it legit

Dear BigPond Customer,
Telstra BigPond is sending this e-mail to inform you that our service to you could be suspended. This might be due to one of the following reasons ::
• You have changed your billing address.
• You have submitted incorrect information during the payment process of your bill.
• Your credit/debit card has expired.
• You have not updated your BigPond profile.
What happens next?
To ensure that your service will not be interrupted, we request confirmation and
update of your billing information now by clicking the following link :

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Important: Action required on your BigPond account

Looks like a scam email

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Level 1: Cadet

Re: Important: Action required on your BigPond account


Level 25: The Singularity
Level 25: The Singularity

Re: Important: Action required on your BigPond account

If any email purporting to be from Telstra (or a Bank, Electricity, Gas Company, etc) asks you to click on a link, you should always treat it as a scam email.


Always access your account by typing in the official website address of the company and then navigating to the accounts section.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit