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Level 1: Cadet

International charges

Seriously, what is going on? Been overseas for three weeks without a drama. Then brief layover in Panama City i go on wifi as i have everywhere else, for 25 mins, and get messages saying i have racked up 2.7k in data fees in that short time (watching sport on phone in VIP lounge).

Then I check usage online and despite being sent a text saying I was on an international day pass while in US, i have been  getting charged for individual calls, including one for $45!!!!

This is beyond a joke!!!! 

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2 REPLIES 2
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Support Team
Support Team

Re: International charges

Appreciate your patience, Scotty. Sorry for the frustration. Its possible you're looking at what the calls would have cost without Day Pass active. 

Assuming it is, (and you can check this in the 24/7 app on your mobile), you'll only be billed $10 a day for each day you use the service. - Matthew.

 

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Level 25: The Singularity
Level 25: The Singularity

Re: International charges

Most phones will use both Wifi and Mobile Data to increase download speeds, so if you didn't explicitly turn off Mobile Data wile in Panama City, then it is quite possible that your phone was using the mobile phone network for the streaming.

 

As far as the call charges go. If you are looking at Unbilled Usage, then it will show the cost of the calls prior to the Day Pass being applied and should be zeroed when the bill is generated.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit