Serg3ant23
Level 1: Cadet

Internet cancelled, still charged

Hi I cancelled my internet with telstra a couple weeks ago. It was cancelled before the technician could even come and install nbn in my house but I just got charged $140 for my imternet service. Why?!?

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2 REPLIES 2
Greg_Buch
Support Team
Support Team

Re: Internet cancelled, still charged

I trust this can be sorted out for you soon - for privacy reasons we can't request service details or access accounts via posts on these forums, but our teams on 13 22 00 or via the online chat service at  http://tel.st/49kl can investigate and assist further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Georgie
Telstra (Retired)
Telstra (Retired)

Re: Internet cancelled, still charged

Hey Serg3ant23,

 

Just checking in to see how you went with the suggestions Greg_Buch provided?

 

-Georgie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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