Got an SMS from +61438310608, saying:
"Hi Gerald, Recently you arranged of made a payment on your account . Thank you
We'd really appreciate a moment of your time to help us do things better. Firstly, is the matter now resolved? Please reply YES or NO. If you reply NO you will be offered a call back to resolve it.
* No Charge for receiving or replying to this SMS from a Telstra Mobile in Australia. If you do no wish to receive surveys like this one reply STOP."
The message seems relevant to something I've done recently, but the strange number, formatting and capitalisation make it look like a possible phishing scam.
Can anyone at Telstra confirm that it's legit?
And if yes, could you please make it less "phishy"?
(And also, I won't know if the issue is resolved for a month, so I'm not sure what to reply!)
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Please answer the main question: Is this number owned by Telstra, or by a company working for you?
If yes, then yes please look further and pass feedback.
If legit, it's not unwelcome; but it's badly phrased, and there's no easy way to confirm that it's not a scam -- which is why I'm here, and I still don't know!