Level 1: Cadet

Issues with app

I have downloaded telstra app, but the app is saying that my account does not have the appropriate security permissions to use the app. Can you please help. I have previously used the app on my phone.

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Support Team
Support Team

Re: Issues with app

Hi Louise. Sorry to hear you're having issues with log in. 

We don't have account access here, so I recommend discussing this with our livechat billing team - http://tel.st/49kl 

If you log into the online chat with the same email address each time, the consultant can read all of your previous conversations, and get up to date quickly. 
Please let us know how you get on - Matthew.

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