Clazman
Level 1: Cadet

Kayo Subscription

Hi
Visited a Telstra store 4 weeks and upgraded to the new iPhone.

Telstra store told me my account was on a legacy system and as part of the upgrade my account would be migrated to the new user accounts service. Part of the upgrade was to change my account so payments where by direct debit. Staff member took my credit card details and charged me for the first bill and setup direct debit.

Fast forward to the first bill, payment fails due to the wrong details entered in the store also locked out of my Kayo account as they couldn't take payment either. 

Fixed my payment issue myself but cannot re-sign up for Kayo as it says my account is cancelled in the Telstra app.
How do if fix this?



Unable to subscribe 



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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Kayo Subscription

You may need to lodge the problem as a formal complaint via https://telstra.com/complaints as the frontline consultants will not be able to rectify the issue.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit