alliwantisanans
Level 1: Cadet

Keep getting Bad Request

When trying to click on Pay My Account I keep getting Bad Request

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6 REPLIES 6
Dowser
Level 22: Superhuman
Level 22: Superhuman

Re: Keep getting Bad Request

Are you using the My Telstra app or the Telstra website?.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Keep getting Bad Request

If you are using the website, try clearing the cache and cookies in your browser.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
jayonaise
Support Team
Support Team

Re: Keep getting Bad Request

Did clearing your browser data help, @alliwantisanans ?

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alliwantisanans
Level 1: Cadet

Re: Keep getting Bad Request

Just swapped browsers

ACroker
Support Team
Support Team

Re: Keep getting Bad Request

Hi Alliwantisanans, please try giving those steps a go that Jupiter suggested as those would be the first steps we'd want to try when trouble shooting this. Let us know how you go with it as we'd like to know that you're able to access your account properly.

- Ash

TommyR
Support Team
Support Team

Re: Keep getting Bad Request

Hi Alliwantisanans. Just checking into see how you went or if you need a further hand? 

____________________

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