Level 3: Gumshoe

Late Bill missing the promised credit.

2 weeks ago I received this email from Telstra. 


"We’re still working on your bills.  We wanted to keep you updated about your latest bills for account number xxxx. We’re still working on a solution to the delay. We’re sorry again for the inconvenience. To thank you for your patience, your latest bill will include a credit to cover any delayed bills on this account."


I just checked my online account and noticed that a new bill was issued today (15 Jan 2020) for the period 19 October - 18 November 2019.  The bill showed no credit - in fact it was approx $90 more than my traditional monthly bill.


Why am I now receiving a bill for last October? Where's the promised credit?



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Level 24: Supreme Being
Level 24: Supreme Being

Re: Late Bill missing the promised credit.

As this is a public forum no one has access to your account unfortunately, however, is you were expecting a credit this can take up to two bills to reflect on the account once processed so it may not show until the next bill. 

if you do need to confirm then the best bet is to speak to the billing team on 13 22 00 or on live chat (link below). 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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