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Re: late fees
Yes. If the late payment fee was accrued after the cutoff date (I believe it was around mid-march from memory).
To contact Telstra, if you can't get through on 132200, send a message using the My Telstra app on your phone (blue icon, bottom right of Get Help screen). If Codi tires to redirect you, type "Speak to a consultant" and you should get transferred to the queue to chat to a human.
If you don't have a smartphone, send a message to the Telstra Facebook or Twitter accounts as they are also being monitored.
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