Jasfull
Level 1: Cadet
December

Locked out of Account

Answered

Hi guys,

 

I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Telstra Warehouse. 2 days ago my service was disconnected due to a $1,000 outstanding amount on my bill for non-return of my old device. I talked to someone via live chat and she said she would endorse my account and get in contact with the warehouse to find the phone I sent back. I gave her a mobile number to call me on as well. Since she sent that last message, I am now locked out of live chat and am completely unable to access any features of my Telstra account in the app or on the website. I need assistance ASAP in how to move forwards in this situation as I have received no further contact from Telstra. 

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ProfessorPhone
Level 23: Superhero
December
Accepted Solution

Re: Locked out of Account

In response to Jasfull

You should contact the Credit Management department.  Have you tried 132200?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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1 REPLY 1
ProfessorPhone
Level 23: Superhero
December
Accepted Solution

Re: Locked out of Account

In response to Jasfull

You should contact the Credit Management department.  Have you tried 132200?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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