Jasfull
Level 1: Cadet

Locked out of Account

Answered

Hi guys,

 

I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Telstra Warehouse. 2 days ago my service was disconnected due to a $1,000 outstanding amount on my bill for non-return of my old device. I talked to someone via live chat and she said she would endorse my account and get in contact with the warehouse to find the phone I sent back. I gave her a mobile number to call me on as well. Since she sent that last message, I am now locked out of live chat and am completely unable to access any features of my Telstra account in the app or on the website. I need assistance ASAP in how to move forwards in this situation as I have received no further contact from Telstra. 

1 ACCEPTED SOLUTION

Accepted Solutions
ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Locked out of Account

You should contact the Credit Management department.  Have you tried 132200?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Locked out of Account

You should contact the Credit Management department.  Have you tried 132200?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit