Was this helpful?
- Yes it was, thank you
- No, I still need help
Ouch, that's not good news Grace.
The first thing to do is take a look at the following link and the security action you should be instagating with relation to your lost/stolen phone: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/what-to-do-if-your-mobi...
As far as a warranty replacement is concerned, warranties don't cover this siatuation, however if as part of your contract with Telstra you opted into their "Premium Care" Mobile insurance scheme you wouldn't be elligible for a replacement. Of course if you have personal insurance you could check with that policy to see if such an event is covered.
If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated 
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
