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C_F
Level 1: Cadet
3 weeks ago

Missing paper bill

Just found out that I have outstanding balance with you.

I pay all bills that I receive, but for some reasons you stopped sending them!

WHY???

I have never asked for email bills. All those get lost in the thousands of spam emails. 

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
3 weeks ago

Re: Missing paper bill

In response to C_F

To get switched back to paper bills, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi tries to send you somewhere else, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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