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C_F
Level 1: Cadet
July
Missing paper bill
Just found out that I have outstanding balance with you.
I pay all bills that I receive, but for some reasons you stopped sending them!
WHY???
I have never asked for email bills. All those get lost in the thousands of spam emails.
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Level 25: The Singularity
July
Re: Missing paper bill
To get switched back to paper bills, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi tries to send you somewhere else, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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