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Level 2: Rookie

Mobile phone charges

Answered

Go Mobile BYO plan $50 - Have just got a bill for $100 for 24 calls over the plan allowance - have $1000 per month worth of usage. Where can I get details to understand what calls were made and why the cost is so high.

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 11: Detective
Accepted Solution

Re: Mobile phone charges

Log into your account online using your Telstra ID and Password, then you can check services and then check data and other information regarding your mobile. Select your Mobile Service.

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2 REPLIES 2
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Support Team
Support Team

Re: Mobile phone charges

Hi @softy,

 

Thanks for reaching out. Sorry to hear about these billing issues, I can understand your frustration.

 

Can I please confirm if it says what sort of calls these are on your bill?

 

Please let me know.

 

 

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Highlighted
Level 11: Detective
Accepted Solution

Re: Mobile phone charges

Log into your account online using your Telstra ID and Password, then you can check services and then check data and other information regarding your mobile. Select your Mobile Service.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit