Level 1: Cadet

mobile phone suspension

I am currently an Australian stuck in Europe.  I have bought a local European mobile service to save money. 


My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone).  Can I suspend it given the circumstances or at least reduce the monthly fee as it's a very uncertain time and my circumstances and ability to return home are unknown.


How do I do this. I have great difficulty trying to speak to anyone from Telstra.



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Support Team
Support Team

Re: mobile phone suspension

Best bet for that one will be to chat with our team via the My Telstra app L5513978: https://tel.st/tcn4q


Have you shot us a message there?

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