Level 1: Cadet

My Account Page Not Accessible

I have recently become the admin for our Telstra account but after several days still cannot get into the My Account page. I get the message:


My Account isn't available

My Account

We're sorry but My Account isn't available right now


How do I get into My Account to pay bills and update details?

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Support Team
Support Team

Re: My Account Page Not Accessible


sounds like you're having a bit of trouble here with getting access to your account, are you seeing this error on the web page or on the MyTelstra App?


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