My profile has the wrong address, my telstra bill has the wrong address and account number, I am not receiving my new account, I am receiving calls from a telstra person demanding payment for an invoice I have not received. I want our 2 mobiles and internet on the one bill under the one account, emailed to me. I am trying to cancel the direct debit until this problem is fixed but I can't do that either. Is there any light at the end of the Telstra tunnel when you move house? All of this began 5 months ago and there is no resolution in sight.
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If you go into Online billing, Settings, right hand top corner, then Personal details then scroll
down to Contact details, then Edit Billing Address, you can correct it.
I think the real problem is that their new account is not showing (although unsure why they'd have a new account number if they've only moved).
So it would be Settings, Account Settings, then Add an Account (the add an account is at the bottom of the list of services).
But yes, the address probably needs changing as well.
After it is added, it would be best to give 132200 a call to find out why the bill for the new address hadn't been sent out correctly.