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Level 1: Cadet

My profile still says my old address

My profile has the wrong address, my telstra bill has the wrong address and account number, I am not receiving my new account, I am receiving calls from a telstra person demanding payment for an invoice I have not received. I want our 2 mobiles and internet on the one bill under the one account, emailed to me.  I am trying to cancel the direct debit until this problem is fixed but I can't do that either.  Is there any light at the end of the Telstra tunnel when you move house? All of this began 5 months ago and there is no resolution in sight.  

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2 REPLIES 2
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Level 23: Superhero

Re: My profile still says my old address

If you go into Online billing,  Settings, right hand top corner,  then Personal details  then  scroll

down to Contact details,   then Edit Billing Address,    you can correct it.

Thanks

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 25: The Singularity
Level 25: The Singularity

Re: My profile still says my old address

I think the real problem is that their new account is not showing (although unsure why they'd have a new account number if they've only moved).

 

So it would be Settings, Account Settings, then Add an Account (the add an account is at the bottom of the list of services).

 

But yes, the address probably needs changing as well.

 

After it is added, it would be best to give 132200 a call to find out why the bill for the new address hadn't been sent out correctly.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit