Need help, no replies from anyone
Recently took out a mobile data only plan for a tablet. The Telstra agent gave me a reduced price (long standing Telstra customer) The bill has arrived but at full price. Had no replies from Telstra via the app, no one answers the phone at the store, can't find any number to actually call Telstra. I know and fully understand these are difficult times, but surely someone somewhere should be able to sort this out ? And I am not able to drive all the way back to the store either.
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Re: Need help, no replies from anyone
If it was purchased through a store then it will need to be dealt with through the store as they will be the only people who know what they've offered you.
If you can't make contact, lodge a complaint via https://telstra.com/complaints
The frontline consultants won't be able to help in this instance.
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