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Need help with network
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Re: Need help with network
Hi Tuhoepoihipi, the single billing account for the two services would be the reason for the restrictions - if there's an overdue balance on the account then restrictions would be placed on all services on the same account. In order to stop this happening in future the two connections would need to be on separate accounts so only the unpaid service would be affected.
For privacy reasons we can't access accounts via posts on these forums, but our teams on 13 22 00 or through the online chat service at http://tel.st/hsc3 can help further.
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