Level 1: Cadet

Netflix Subscription

Every month I get charged for a Netflix subscription I don't have and every month I have to call/chat to have the amount credited and have the issue "escalated" to get the subscription removed and still it shows up again each month.
I tried to contact Netflix and they cannot find any details as the subscription doesn't exist. I'm really fed up with this issue. I want to change providers but now have to go through the issue of paying set up charges again etc. I am happy with everything else but this is beyond ridiculous 6months of having to call and get the charge removed for a subscription that doesn't exist. Anyone else having this issue?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Netflix Subscription

Lodge it as an official complaint, you will be allocated a case manager who will work through it for you until it is resolved. They should be able to work with the relevant teams to fix it up for you.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit