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Level 1: Cadet

New $55 per month plan with extra data

I have received my bill with $55 charge for new plan with extra 10 g data.  However, I understood I would be credited the extra $5 for 12 months for signing up early, and my bill does not reflect that.   Thank you

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: New $55 per month plan with extra data

If the offer you received was to sign up early and get $5 credit, it can take up to 2 billing cycles for the credit to be applied.

 

There were some migrations that were not subject to the early signup and were happening automatically. In those cases, if you signed up early, then you miss out on the $5 credit. I would recommend going back and rereading the message you were sent to double check.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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