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Level 2: Rookie

Old Bills

Answered
I need to get detailed copies of my Telstra Bills from late 2012.
4 ACCEPTED SOLUTIONS

Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: Old Bills

Woah, that's just about going back to the days when you made all your calls via a switchboard operator, only joking.

 

Yes you can request previous bills, but as far back as late 2012 I'm not 100% sure.

I suggest using live chat to place your request. 

 

My Account will show you 13 months of your bill history (in PDF)

Also please be aware that there may be a fee for every bill that you request that is over 13 months old.

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NB: I am NOT a Telstra employee, just another customer like you.

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Level 2: Rookie
Accepted Solution

Re: Old Bills

Thanks Deanja, I don't mind paying a fee for the service but it is critical that I can obtain detailed bills from at least September 2012. Cheers, I will get onto Live Chat now.

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Old Bills

hi Simo338

 

How did you get on with this?  Were you able to obtain a copy of your bills?

 

-   Lindy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie
Accepted Solution

Re: Old Bills

Yes got on to Live Chat and he is sending me detailed bills going back to Sept 2012. Awesome.

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6 REPLIES 6
Highlighted
Level 23: Superhero
Accepted Solution

Re: Old Bills

Woah, that's just about going back to the days when you made all your calls via a switchboard operator, only joking.

 

Yes you can request previous bills, but as far back as late 2012 I'm not 100% sure.

I suggest using live chat to place your request. 

 

My Account will show you 13 months of your bill history (in PDF)

Also please be aware that there may be a fee for every bill that you request that is over 13 months old.

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

Highlighted
Level 2: Rookie
Accepted Solution

Re: Old Bills

Thanks Deanja, I don't mind paying a fee for the service but it is critical that I can obtain detailed bills from at least September 2012. Cheers, I will get onto Live Chat now.

View solution in original post

Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Old Bills

hi Simo338

 

How did you get on with this?  Were you able to obtain a copy of your bills?

 

-   Lindy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 2: Rookie
Accepted Solution

Re: Old Bills

Yes got on to Live Chat and he is sending me detailed bills going back to Sept 2012. Awesome.

View solution in original post

Highlighted
Level 1: Cadet

Re: Old Bills

I requested old bills (from 2008) on chat and yet have not received them. I'v asked a few times as I need them for the ATO about some calls made, I cant see the itemized CSV files.
What else can I do?
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Support Team
Support Team

Re: Old Bills

Hi LMC2906,

I recommend you contact the live chat team as they can access you account info and assist  


http://goo.gl/ck5VwT

if you're an existing customer you can request these via http://goo.gl/u1tYZv

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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