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Level 2: Rookie

OMG - how hard is it now to get help with billing. or ANYTHING.....?

Answered

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles then ends up saying you can't ask that now and sends you back to the start...

 

No good anymore.

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Support Team
Support Team
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Re: OMG - how hard is it now to get help with billing. or ANYTHING.....?

Hi @SirJester

 

Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to assist with billing enquiries.

  

The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 

Please ensure you are using the new My Telstra App not the Telstra 24x7 app as these function differently. 
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency, there is a delay due to the impact of COVID-19 on our support teams. 

 

If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Support Team
Support Team
Accepted Solution

Re: OMG - how hard is it now to get help with billing. or ANYTHING.....?

Hi @SirJester

 

Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to assist with billing enquiries.

  

The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 

Please ensure you are using the new My Telstra App not the Telstra 24x7 app as these function differently. 
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency, there is a delay due to the impact of COVID-19 on our support teams. 

 

If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit