I have experienced that, and for about the same period. The funny thing is that I prefer my Bigpond address for the bill and other notification but Telstra stubbornly refuse to use it, instead using a gmail account (provided as a alternative/backup). Do they not trust their own email server? They also text me messages on random numbers associated with the account - some of which are in dongles/wingles/laptops/tablets or development devices. Pretty frustrating to have to check all those SIM's for stray messages!!
Anyway, hoping not to jinx myself, after my last rant to a Complaints Account Manager, it has been working as I want for quite a while now... so you could try lodging a formal complaint - it won't get attended to quickly, but it might get more attention?
https://say.telstra.com.au/customer/general/forms/Email-Complaint
In the meantime, depending on your email client you could set up a rule to forward those emails to the required account?
Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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