Level 1: Cadet

Order Cancelled

Answered

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

1 ACCEPTED SOLUTION

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Level 23: Superhero
Accepted Solution

Re: Order Cancelled

Hello 

You'll need to speak to online sales.

Youll need to use the My Telstra app and go to Get Help and click on the blue message icon in the bottom right corner and write I want to speak to a human.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

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1 REPLY 1
Level 23: Superhero
Accepted Solution

Re: Order Cancelled

Hello 

You'll need to speak to online sales.

Youll need to use the My Telstra app and go to Get Help and click on the blue message icon in the bottom right corner and write I want to speak to a human.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

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