Telstra have been over charging me on my mobile phone bill. Have tried support centre, tried calling them however they are unable to help me. Any suggestions where can I seek help ?
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Thanks for your message, apologies for any issues with the mobile phone bill.
To dispute a charge or request a credit, fill out the web-form on this site: https://tel.st/973ry
If you still then need to get in touch, please sign into the My Telstra App, head to Get Help, and click on the blue
message icon to send us a message. The assistant will have some suggestions before a team member is notified
if further assistance is required.
thanks for your reply!
I have tried those options and the virtual assistant also could not help.
I tired calling telstra number and apparently my issue is non essential.
I am wondering what do it do ?
Hello @tel123 ,
Thanks for the update.
Were you able to fill out the webform requesting a credit or disputing a charge?
If so there may be some delays in responding but the applicable team will investigate
You may possibly still be using the Telstra 24x7 App, the new update to the My
Telstra App has a different message system, the assistant will notify a team member
if the suggestions are no help, you can find out more here: https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...
I did try through the app aswell.
it come back to me and says they couldn’t find any issue with my bill and doesnt allow me to go ahead with the issue. I tried calling too and the recording says because of the COVID they have limited service.
Are you able to give me a call ?
@tel123 nobody on CrowdSupport can call you to discuss your account, what do the charges appear as on your bill? I may be able to help you make sense of them.
So I have 2 services for this bill. One is minimum charge one ( only the keep the phone number ) which should be charged $25. No body is using that phone at all. However they have changed me more for that service which no body is using.
I have the same issue being over charded for Internet Bundle.
Every avenue in My Telstra app and the 24/7 app lead to the same message:
A million times YES. This is my problem. Chat won't put you through to anyone, online form won't allow you to contact (See message above), in store say they can't deal with account credits. Where do we go for help?? There's no email to contact anyone. I'm on a pension and my account closed months ago. I need my money back! I am desperate. No one thinks we're important enough to help. I can't afford to wait months. I live on DSP. This has gone and screwed up everything for me. Messed up budget means no medication for months for me. How am I/we non essential?