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Overcharged on my Telstra Bill
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Re: Overcharged on my Telstra Bill
It's extremely difficult to answer your questions from Crowd Support, as we do not have access to Customer Accounts due to Privacy and Security policies, I;m afraid
I would recommend speaking with our 24x7 Live Chat Billing team via http://tel.st/hsc3 and raising each of these issues with them. Ask for a breakdown of your bill, and what you are being charged for, that is over what you agreed to pay.
Also at the time you were charged for the installation and Technician visit, did you dispute the charges, as you should not have been charged if you had been promised that you would not be?
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