CMoo
Level 1: Cadet
April

Overcharged...

I appreciate the current climate means that Telstra are having issues with taking customer calls and online chat.  However, on my current bill I've been overcharged by over $200 on this month's bill.  I have the transcript from previous calls to support my query.

 

Given the current climate I'm extremely keen to resolve this issue before monies are taken out of my account.  Any ideas on how I can raise this issue?

 

Following the instructions via Codi simply pushes me back to an Online Chat function which doesn't work.

  • 285 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity
April

Re: Overcharged...

In response to CMoo

The only way at the moment is to try and get through on 132200.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • Overcharging

    Dear Sir / Madam,

    My Telstra mobile phone plan (which I signed for) is supposed to cost me $50.00 per ...

    Find out more

  • Overcharged on my broadband?

    Hello All I got my first Bill that contained my new Bigpond charges on the bill with my home phone a ...

    Find out more

  • Overcharged on my Telstra Bill

    HiFor the last 9 months I have been overcharged on my bill - i changed over to a home bundle last Se ...

    Find out more

  • Overcharged

    Last bill received has not taken into account 10 days without internet access due to a "major" netwo ...

    Find out more

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >