Highlighted
Level 1: Cadet

Overcharged

Last bill received has not taken into account 10 days without internet access due to a "major" network outage in our area (Closeburn, Qld). Have tried to request a credit without success (Request denied, no recorded outage on your service). This is despite the fact that 2 Broadband Consultants gave me 2 different estimated times for completion of work to rectify and also told me that they understood that a refund or rebate for this outage is applied automatically.

Messaging and on-line help has been of no use and just goes round in circles. Ringing 132200 is just impossible and i'm just told that my call would not be responded to that day, due to "covid-19 prioritising". How do I get some response on this?

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