Mourene1939
Level 1: Cadet
January

Overdue account after death of customer

My sister Mrs M E O'Connor passed away on 1st July 2020.  Telstra was informed of this, but I notice that in her mailbox there is an outstanding account for $380.   What is this?

 

<All personal details removed to protect your privacy>

 

 

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Reggie4806
Level 4: Private Eye
January

Re: Overdue account after death of customer

In response to Mourene1939

This is a public forum that anyone can see, so you may wish to edit your post and remove private information.


Then try the contact process here:

https://www.telstra.com.au/support/account-payment/give-ownership-of-account-to-someone

How do I transfer or cancel an account in the event of a death?

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ProfessorPhone
Level 23: Superhero
January

Re: Overdue account after death of customer

In response to Mourene1939

Telstra have a bereavement support system.

Below is a link to make contact

https://www.telstra.com.au/content/dam/tcom/personal/support/pdf/accounts-billing/bereavement-suppor...

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