Level 1: Cadet

Overdue account after death of customer

My sister Mrs M E O'Connor passed away on 1st July 2020.  Telstra was informed of this, but I notice that in her mailbox there is an outstanding account for $380.   What is this?


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Level 4: Private Eye

Re: Overdue account after death of customer

This is a public forum that anyone can see, so you may wish to edit your post and remove private information.

Then try the contact process here:

How do I transfer or cancel an account in the event of a death?

Level 23: Superhero

Re: Overdue account after death of customer

Telstra have a bereavement support system.

Below is a link to make contact

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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