mswill13
Level 1: Cadet

Overdue Account

Hi,

I keep receiving over due accounts for a closed service. Every time i ring and explain the situation the call centre person assures me the account has a $0 outstanding balance, the account has been put on hold and i will not receive another over due notice. I have received 4 over due notices and now a letter from Specialised Recoveries. Do I just keep persisting and ringing and waiting on hold for an hour and a half everytime i get a notice, just to be told the same???

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1 REPLY 1
extendo
Level 20: Director

Re: Overdue Account

shouldn't take 4 calls, raise a complaint

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit