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Level 2: Rookie

Paid my bill but the new bill includes credit from the previous month

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I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution. 

 

The issue is - I have paid my bill for March and it reflects in my bank account however my this month bill contains a credit from the previous month. Who can look into this and fix it? 

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Level 2: Rookie
Accepted Solution

Re: Paid my bill but the new bill includes credit from the previous month

Found what the issue was, this post can be closed.

View solution in original post

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Level 2: Rookie
Accepted Solution

Re: Paid my bill but the new bill includes credit from the previous month

Found what the issue was, this post can be closed.

View solution in original post

Level 25: The Singularity
Level 25: The Singularity

Re: Paid my bill but the new bill includes credit from the previous month

Are you saying that you shouldn't have received a credit?

Credits can sometimes take a while to appear on bills.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit