I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.
The issue is - I have paid my bill for March and it reflects in my bank account however my this month bill contains a credit from the previous month. Who can look into this and fix it?
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Are you saying that you shouldn't have received a credit?
Credits can sometimes take a while to appear on bills.