Level 1: Cadet

Pay my monthly bill by using the credit I have on my account

I have credit in my Telstra account of $142, I just recently returned back from Optus after a year being on a family plan. My circumstances have changed and decided to go back with Telstra. 


So when Telstra opened up my old account it was in credit of $142. I normally put money into Telstra every week so that when my monthly bill comes around my credit covers the bill. Except they are now asking for a direct debit or credit card for the new bill of $55 thats just came in. 


Why doesn't Telstra take the $55 from my credit of $142 can some one please explain, because I can't seem to get hold of customer service person.   

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Support Team
Support Team

Re: Pay my monthly bill by using the credit I have on my account

I believe that will happen by default borgy, the direct debit request would be for use beyond that existing credit.



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