Level 1: Cadet

Paying a bill but my account won’t let me in ?

Changed my account using the new averts and it locked me out

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Paying a bill but my account won’t let me in ?

What do you mean by 'new averts'?


Where di you make the changes and did you get success messages? Were the changes made on the My Telstra app or did you log in to the webpage of your account? Were the changes on your Telstra account or your Telstra ID?


It might take a while for the changes to ripple through the Telstra systems, so how long ago did you try making the change?


How did you send this message, what device were you using?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit